Returns & Refunds

At The Raw Barrel, we take pride in the quality of every product we offer. If something isn't right with your order, we're committed to making it right as quickly and fairly as possible.

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Return Eligibility

Returns are accepted within 30 days of delivery for most unused items in their original condition and packaging.

To be eligible for a return:

• Item must be unused and in its original condition.
• Original packaging should be included whenever possible.
• Proof of purchase or order confirmation is required.

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Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products.
• Perishable goods.
• Gift cards.
• Clearance or final sale items.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A brief description of the problem.
• Photos of the item and packaging, if applicable.

We'll work with you to provide a replacement, exchange, or refund when appropriate.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

Approved refunds are typically issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

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Exchanges

If you'd like to exchange an item, please contact us before returning your order. We'll help determine the quickest and easiest solution.

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Return Shipping

Unless the return is due to our error or a damaged product, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking for your protection.

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Questions?

If you have any questions about returns or refunds, we're always happy to help.

Please visit our Contact Us page or reach out through our customer support channels, and we'll respond as quickly as possible.

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