Refund policy
Returns & Refunds
At The Raw Barrel, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
Return Eligibility
We accept returns within 30 days of delivery for unused items in their original condition and packaging.
To be eligible for a return:
- Item must be unused and in its original packaging.
- Return must be requested within 30 days of delivery.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used.
- Clearance or final sale items (if applicable).
- Gift cards (if offered in the future).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Email: info@therawbarrel.com
Please include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We'll work quickly to make it right.
Refunds
Once your returned item is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you need a replacement for a damaged or incorrect item, please contact us and we'll be happy to assist.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A damaged product
- An incorrect item sent by The Raw Barrel
Questions?
If you have any questions regarding returns or refunds, please contact us at: